Terms & Conditions - Discount Ski Tubes and gear located in Sydney, Australia

Conditions of Sale

By shopping at our store you are agreeing to our terms and conditions including our warranty and returns policies. Please review our policies prior to placing an order or buying an item.
All customers must complete the sale transaction within 7 days from the end of the sale date.

All item prices include GST.
Please be advised, all Credit Card payments are through PayPal or by calling our store and paying over the phone.
Discount Ski Tubes and Gear adheres to all trading rules applied by State and Federal laws.
While all care is taken, any errors or omissions in the item details are unintentional.
All pictures contained in any of our listings are for illustration purposes only.
By clicking the "Buy it Now" icon will obligate you to pay for this item. If you do not agree to these terms, do not proceed.
For all product queries and questions, please use contact us mailing system or contact details as listed in ad.
Discount Ski Tubes and Gear have the right to change/cancel any orders which are found to have errors, incorrect or listed incorrectly.
What if I find a misprint or an error on the web site?

We do our best to make sure that our website is up-to-date and accurate. However, in the event that you do see any typos or errors on our website, please let us know and we'll fix it right away. You can contact us by email. We greatly appreciate your feedback.

Shipping

Shipping fees are shown for each listed item however sometimes in maybe necessary to obtain additional quotes.
Pick-ups (by appointment) are welcome on most items and will be stated in each listing if available.
Item will not be shipped until full payment has been received and cleared.
* Some items may be applicable for a discount on combine postage/shipping providing they are being shipped from the same location. Discount Ski Tubes and Gear reserves the right to refuse any discount or change discount prices at any time without any prior notice.
The only time it would be longer is if one of our suppliers is out of stock of a product and we may not find out until we go to order it for you. We will advise you immediately if this is the case.

Delivery

Dispatch of goods is arranged from Discount Ski Tubes and Gear and their suppliers.
For all Domestic deliveries please allow up to 10 working days for delivery, although in most cases delivery is considerably quicker.
We use Australia post e-Parcel service as a tracking number is generated if delivery problems occur. For large bulky items we use the supplier`s courier company.
For all International deliveries please allow up to 30 working days for delivery, although in most cases delivery is considerably quicker. International buyers: As an International buyer, you are liable for all taxes and customs clearance fees that may apply. We also recommend taking out shipping insurance.
No weekend or after hours delivery available.
Discount Ski Tubes and Gear is not directly liable for any loss, theft, or damages to any goods once they have left our premises. We will assess your claim on a case-by-case basis. We reserve judgment as to direction of liability.

Warranty and Returns:

All items sold come with a full manufacturer`s warranty for faults and defects.
All returns are to be paid for by the buyer (postage both ways - sending and receiving) and are not refundable.
Faulty items will be replaced within 7 working days subject to availability or a similar item of the same value.
We will not replace any item unless faulty or damaged items have been received and must be sent via a traceable method. The postage cost is at purchaser`s expense in both ways (sending and receiving) and is not refundable

Additional BLA website order conditions apply as follows;

Online Returns Policy - Specific to Web Sales

(To be read in conjunction with BLA’s Returns Policy)

In addition to the BLA Returns policy, these additional conditions apply to sales processed on the BLA online website.

BLA will accept goods for return in accordance with this Returns Policy and your rights under the Australian Consumer Law. This Returns Policy is not intended to limit your rights under the Australian Consumer Law.

Process for return of Product:

Where the Customer Service Department has determined that a claim should be granted the customer will be issued with a Web Authorisation Number (WAN).

Subject to the Australian Consumer Law, please note that BLA will not accept product returned without a WAN and once a WAN has been issued the product must be returned within 21 calendar days.

All goods for return should be unmarked and complete with instruction books and accessories (such as remotes, controllers, power cords, batteries, battery chargers and connectivity cables and any other out of box accessories) supplied at the time of purchase.

Refund or Credit:

Where a warranty claim is granted, the refund will include all delivery and related costs for the goods. No refund or replacement will be granted until we have received the goods from you and the goods have been approved for refund.

Replacement:

Where a replacement claim under warranty is granted, the replacement will be delivered to you at BLA’s expense after we have received the returned goods.

BLA Returns Policy

This policy sets out the circumstances in which goods supplied by Bob Littler Agencies Pty Ltd (BLA) to a customer (you) will be accepted for return. This policy is in addition to any rights you have at law including under the Competition and Consumer Act 2010 (Act).

No Change of Minds Return:

Please choose carefully as BLA does not accept return of goods because you change your mind or make the wrong decision about BLA’s goods or services.

Australian Consumer Law:

BLA’s goods come with consumer guarantees under the Australian Consumer Law which cannot be excluded. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase:

All goods submitted for assessment must be accompanied by proof of purchase either by providing a receipt or other proof of transaction.

Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law recognises that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.

Assessment of Goods for Return:

BLA reserves the right to assess the eligibility of goods for return (including the condition and age of goods) BEFORE accepting them as returned.

All goods submitted for assessment must be unmarked and complete with instruction books and accessories (such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.

Please note it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. BLA will endeavour to procure such assessment within a reasonable time.

If any item that contains a fuel source and needs to be returned, then for safety reasons these items must be returned empty.

While goods are being assessed, BLA will not be deemed to have accepted the goods for return.

When Goods will be accepted for return:

BLA will accept goods for return only after assessment as set out above, where the goods:

1. fail to meet a consumer guarantee under the Act; or

2. are subject to any express warranty given by:

(a) BLA; or

(b) The manufacturer of the goods,

and the goods are returned within the time nominated in that warranty.

What happens when goods are accepted for return?

Subject to any obligation of BLA at law to the contrary, when BLA accepts goods for return:

1. for a failure to comply with a consumer guarantee, BLA may either:

(a) have the goods repaired or replaced within a reasonable time; or

(b) provide a refund of the amount paid for the goods;

2. under express warranty, BLA may either repair or replace the goods or offer a refund in accordance with the express warranty.

If you reject the goods purchased from BLA, you must return the goods to BLA. If the goods cannot be returned without major cost to you as prescribed under the Act you may ask BLA to collect the goods.

If goods are accepted for repair, BLA will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the Act.

Goods not accepted for return:

Subject to any obligation at law to the contrary, including under the Act, certain goods will not be accepted for return because of their nature, including the following:

1. hygiene and personal products;

2. gift cards;

3. special orders; and

4. products outside of their expiry date

Prescribed information regarding repair of goods:

Goods returned for repair which are capable of retaining “user-generated data” as defined under the Act, may as a result of the repair, be subject to loss of data.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Statutory Rights:

This returns policy will not affect your statutory rights including those under the Act. To the extent of any inconsistency between this policy and your statutory rights under the Act, your statutory rights under the Act will take precedence.

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